Friday, 7 August 2009

Refuseniks? More like angst...


Above is the image of the archetypal silver-surfer planning and booking holidays online, chatting on Skype with grandchildren in the far corners of the world and ordering the shopping for home delivery from the supermarket. A cliché, but accurate nevertheless? What is the reality?

The BBC recently published the results of an EU report under the misleading title "Europe's net refuseniks revealed." The first three sentences of the BBC piece are as follows:

The study, which examined the region's [Europe] digital landscape over the last five years, also revealed that more than one in four Europeans had never used a PC. More than one in three of the digital refuseniks said they did not see the need for a connection while nearly one quarter said they could not afford it. People above the age of 65 and the unemployed were the least active online, it said.


There are some strange assumptions here. There is confusion between computer use and internet connection and the rather risky hinted-at extrapolation that PC use means internet use. The word refusenik is a good sub-editor's sound bite - but disguises the full picture. Wikipedia says "Over time, "refusenik" has entered colloquial English usage for any type of protester." The implication of this is that the one in four Europeans who have never used a PC are all protesters who are actively rebutting all efforts to get them online. One in three of these 'protesters' said they didn't see the need and a quarter said they couldn't afford it. So all those who said they couldn't afford it are protesters, are they? Er... perhaps they just can't afford it. There is nothing surprising in the over-65s and the unemployed being the least active. But it doesn't mean they are all 'refuseniks'.

And saying that you 'don't see the need for an internet connection' doesn't make you a protester or refusenik either. Shocking to contemplate for the fully wired and plugged-in digi-addict I know, but it is just possible that lots of people, especially the elderly, genuinely see no need to be online. Shock horror. And there is something else which doesn't seem to be considered by this report: Internet Angst.

This is a subject closely related to a lack of adeptitude (see this previous post) and Future Shock. I am sure that hidden behind the EU report's percentages is a lot of fear - especially among the over 65s - even the ones who do have an internet connection. I have two real examples - elderly people I know well. I won't name them, but I dare say I could without much fear of embarrassment on either side, because - as will be revealed - neither party is very likely to ever read this blog.

The first party is a retired higher education administrator, now in his late 70s. He has had a computer for fifteen years, since just after his retirement, ten with an internet connection which has been broadband for the last 6 years. When he first got the computer he contented himself with household accounts and designing and printing leaflets and notices for both his golf club and Church. However, I remember him telling me (for the first time of many) that he would of course (of course?) limit himself to just a couple of short sessions a week. The implication being that longer exposure than that to the evil monster might seriously damage his health. And when he got a modem he was constantly apologising for, and trying to justify any time he spent online. As far as I can gather he has spent the last ten years sending and receiving a few emails; checking his banking online (yes, he does do that!), and booking a few holidays in classic silver-surfer style. Just a few weeks ago however, I asked him as an aside during a telephone conversation whether he'd like to send me photos of his grandchildren as email attachments. Almost defiantly - it seemed to me - he admitted that he "hadn't plucked up enough courage to try and work out how do that yet." In ten years?!?

The other example is a seventy-year-old former top secretary and PA now retired. Earlier this summer her children, nieces, grandchildren, brothers and sisters - who are spread across three continents - persuaded her to join Facebook after months of resistance on the grounds that she didn't "understand what Facebook is for" and she didn't want "to expose herself to all that sort of stuff." (Huh?) Nevertheless, for a week or two she exchanged messages and looked at posted photos from rellies, which she actually admitted that she enjoyed, but oddly continued to bleat about not understanding what FB was about; stated that the whole thing made her nervous and announced that she would probably delete her account quite soon. Apparently she has done exactly that. At the same time the same group of relatives had been trying to persuade her to sign up to Skype. Total flat refusal with no explanation, despite the fact her telephone bill is always an issue for her.

Why...? What is going on here? These two senior citizens are not stupid. Quite the reverse, and both are very sharp and alert. And they are certainly not alone - these are not isolated examples. Remember, these two people are not true refuseniks, to use the BBC's word: a big part of them wants to be involved with the new digital age and recognises the benefits, or some of them at least. For instance, both my examples have been sending and receiving email for years, despite one of them being unable to make an attachment. There just seems to be an invisible barrier, a mental block, beyond which they fear to tread. I believe that no amount of coaching and cajoling will ever completely eradicate this angst, and the most anyone can do is give people the opportunities to use the new technology. If they don't take them, nobody can force them. And I suspect that with many people the more they are cajoled, the more they back off.

It is well documented that electricity, the telephone, radio and television have all caused comparable anguish in their time. And go back further and a lot of people had problems getting their heads around iron ships and steam power. And millennia ago did some people look at the first wheeled vehicles or men riding horses and shake their heads, scratch their ear nervously and walk away, despite seeing the obvious benefits demonstrated by their neighbours every day?

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  82. In addition to this if you still are facing the issue then what you need is simply get linked to a reliable tech service providing company and get assured solutions timely. You can also dial a toll-free Roadrunner customer support number @ emailsuport.net and get assured solutions accordingly from expert technicians.

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  83. However, if nothing of the above works for you, you have to contact Yahoo forgot password help-desk so that you can change your account password and access your account. The technical support team of Yahoo customer care have complete knowledge about the working of the email and they would be able to throw light about the variety of solutions available for diverse Yahoo mail issues. All you need to do is get in touch with them by dialing the toll-free helpline number and secure meaningful solutions at all times.

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  84. You can easily fix most of the common problems of your Comcast email account with some basic troubleshooting. The very first thing we need to check the computer and internet connections are connected and working properly. Also, check your email client; it should configure properly. When you find any problem with it, check with your official Comcast account and fix it. We have some common issues and their respective solutions; you can use to do troubleshooting on your own.

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  85. What you do with your Gmail account; simply check and send emails; sometimes the chat, Gmail is beyond that. Yes, Gmail is really amazing with so many features with it. You haven’t explored more with your Gmail account which you do with it. We are always in this impression that Gmail is just for mail and conversation. We have this exclusive guide for you to learn the top 5 amazing Gmail account features which you probably haven’t use.

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  86. In Outlook, you can only send a message if the SMTP Server Settings are correct. There are a couple of connectors and plug-ins (Add-ons) which will allow your Outlook to work like a local mail and you can use it offline as well. These Add-ons sometimes acts very funny and disturb the integration process in the Outlook as a result; we get some problems and issues in Outlook. Let’s see what kind of problems you may get in the near future if you aren’t lucky enough to deal with it.

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  87. How can view Yahoo Messenger Conversation History

    Yahoo Messenger keeps a track of messages. Follow the steps provided here and access your Yahoo messenger chat history through your iPhone. Just make sure that your account is linked to Yahoo Messenger.

    · Tap on the Mail icon on your iPhone device.

    · Enter your login details correctly to sign in to your Yahoo account.

    · At the bottom of your home page, find the folder named ‘Yahoo Conversations.

    · Click on the folder to open it. You are done.

    · This will open your chat history and you can view your Yahoo conversation.

    Please note that this tool cannot be used for those conversations which are deleted by the user himself. Deleting conversation history on Yahoo Messenger is permanent. Remember you receive a confirmation when you attempt to delete conversation history. However, if you notice missing messages, you can fill the restoration form within 7 days of deletion.

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  88. What comes to the mind of new and existing users whenever the name of email pops up? It is one and only Yahoo which comes to the mind of the users. It is very famous among all its users and new members too. The technical team of Yahoo is so efficient that the users never complain regarding the performance. There can be a lot of difficulties which the user comes across while the user uses Yahoo and its unlimited free services like the video and audio chat. But still there are difficulties in every field whether it is studies, leisure activity or at work.

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  89. These are very few issues that have been shown here, there can be many other type of issues, but you should not get worried as Verizon support is with you for providing solution for all types of Verizon email issues. Verizon experts are going to resolve your Verizon problem in such a manner that you are not going to face any issue with your email. Their email expert supports you in the following way:

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  90. If you having any problems while using your Yahoo email account you can get exact and full proof remedies of your account. Yahoo Technical Support team is the best service provider. They are the best remedies in your problems ready at hand because they are experts in latest technological development and help the users by their best remedies which they have acquired from wide experience and deep knowledge.

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  91. Similarly, fixing the reason causing the problem will allow you to fix the issue with file attachment in your Yahoo Mail account. If even after following the above-given workaround you are unable to overcome the issue, you can seek assistance from our Yahoo customer support experts via our toll-free customer care number, email, and live chat support. All our communication lines are open 24 by 7.

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  92. With these steps, your account will be closed from all devices permanently. Many users find another service that they like and want to use to add a better experience to their mailing experience. To use other web-based services if you want to close your current Yahoo addresses permanently up, then you can simply read this piece of writing and transit to the new mailing services. Here you will get complete inclusive steps to permanently close your Yahoo mail account, but always make certain that you will never need these accounts again because once deleted, they cannot be restored or the access to this account is not possible.

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  93. Emailing boards are just outstanding administrations which improves correspondence for better outcomes. With regards to the best and most driving board, at that point Yahoo is certainly the best. Yahoo email platform with such a significant number of splendid highlights and administrations; have satisfied desire for clients from past such a significant number of years.

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  94. When a business grows, it needs the free flow of information to be disseminated among the workers, colleagues, supervisors and managements. They need the documents and up to date data for the collaborative work. And the main way to sharing data and documents is the email attachment. You don’t need to wait for the hard copy to arrive. You can send, receive or download the soft copy of the documents within a minute instead.

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  95. Yahoo is one of the most popular free e-mail services and users are able to use their Yahoo mail account with complete these because of the great customer service you have and provides. The technical team of Yahoo is fully trained to deal with wide variety of issues that customers come across from time to time and have complete and accurate remedies to resolve each and every issue reported by customers. If you have any issues with Yahoo mail account or want to know about any feature of Yahoo mail you must immediately contact Yahoo technical associates via the toll free Yahoo Helpline Number and get immediate help.

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  96. So it is now almost two days that you have not been able to create folder in your yahoo mail. You have been looking for a guaranteed solution, but do not know whom to rely. It is better to look for the experts at Yahoo Forum where you can find the experts called Yahoo customer support.

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  97. Yahoo is one of the earliest introduced online emailing service providers by the renowned Yahoo Inc. The best Yahoo Technical Support provided by the highly skilled and experienced yahoo mail tech support team.

    You can always keep your yahoo email account secure as well resolve all the related issued with the help of the Yahoo Technical Support Contact Number any time and from any part of the world.

    It is an online toll-free web based number and can be dialed any time with no limits to the call duration. They solve the entire major and the minor issues related to the individual or official yahoo mail accounts.

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  98. With the access of Outlook, you can easily access your Comcast email from any of the system having an internet connection. With this you can do many more things to manage your email in an efficient way.

    These are some of the important things that you can do with Comcast mailing. There are many other things that you can do with Comcast and to know about these things, you need to connect with Comcast technical support team just by dialing their toll-free number.

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  99. Steps to Change Password in Tutanota Email Account 1. Sign in https://mail.tutanota.com/login, fill user name & password 2. Click to Settings button Top of the Right Corner 3. Left Side option to Change Password, then click. Read more full article how to change complete password in tutanota email account.

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  100. If you need further assistance regarding the above-mentioned issue or any other problem, feel free to contact Outlook customer support. Their experts are proficient in providing the best possible solution for your varied queries and concerns in regard to the Outlook email program. The Outlook customer support experts are available 24 by 7 via the toll-free phone number, email, and live chat support. All their communication lines are open 24 by 7.

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  101. For further assistance, you can reach Yahoo Mail customer support anytime. The experts at Yahoo Mail customer support possess ample experience in resolving Yahoo Mail related issues. To reach Yahoo customer support, you can contact them through their toll-free phone number, email, live-chat support. All their communication lines are open 24 by 7.

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  102. If still, you are unable to recover your desired contacts in your Yahoo Mail account, it is best to seek assistance from Yahoo customer support. The experts of Yahoo customer support are proficient in providing the best possible solution for all Yahoo Mail related issues and queries instantly. The Yahoo customer support experts are available round-the-clock via live chat, email, and toll-free phone number.

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  103. If you need further assistance regarding any other Outlook Mail related problem, feel free to get in touch with Outlook customer support. They have an experienced team of experts who are capable of handling all Outlook Mail related issues and queries easily. To reach Outlook customer service experts, you can contact them through their 24 by 7 available email, live chat, and toll-free phone number support.

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  104. Have you issues with configure yahoo account key with your mail account now contact us and get Yahoo customer support. They have prudent experts in their team who possess ample information on resolving all sorts of Yahoo Mail related issues and queries. Their experts are available 24 by 7 via email, live chat, and toll-free phone number.

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  105. Just be patient and follow the instructions by the expert. By doing what the customer help tells you will see that you have recovered your password. The best part is that, in future if this happens you can do it by yourself. But, even if you cannot learn to it, do not worry. Yahoo helpline number is always on and running. They are never off as the tech support tea works on rotational basis and take turns. They are always fresh and awake to listen to your problems.

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  106. Moreover, astounding highlights and outstanding Yahoo Mail Customer Care administrations, there are technical inconveniences and accidents additionally which clients go over in their mail account. One can dial Yahoo Customer Service Helpline Number for quick support, which helps one in better work and outstanding performance. Every single client can appreciate administrations, numerous multiple times, there comes certain accidents or issues in Yahoo which can hamper their general work, so it's ideal to take prompt support and help from specialists.

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  107. The technical team has been given up by picking our best minds in the industry. The technical associates of Yahoo have wide experience and deep knowledge in all the issues related to Email account and the working of Yahoo. Therefore, you can depend fully and completely on them and the solutions provided by them and get the best solutions. You have to discuss your problem in detail and answer all the questions I asked by the technical associates of Yahoo so that they are able to provide only those solutions which are meant specifically for the problem placed by you.

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  108. Cracking CTET examination is not as easy as cakewalk. It is a tough examination and its success rate is low. Since the selection of candidates is done on merit list, you need to have a thorough preparation to pass this test with flying colors. It is not only hard work that pays off ultimately, but also your systematic planning and preparation. If you prepare haphazardly, you will not be successful in test. Then, the question that arises is: what to do? There are certain tips that you need to contemplate and they include the following:

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